Delivery Policy

Delivery Information

At Kendal Carry, we aim to provide a simple and reliable delivery experience for customers purchasing our backpacks, laptop bags and travel bags online.

Orders are carefully prepared and dispatched after purchase confirmation, with delivery details provided throughout the ordering process.

Order Processing Time

Orders are usually processed within 1–2 working days after payment confirmation.

Delivery Times

Estimated delivery times are:

• 2–5 working days after dispatch.
• Delivery times may vary depending on destination and courier service.

Delivery Costs

Available delivery options and any applicable charges will be displayed during checkout before completing your order.

Customers can review the total delivery cost before confirming their purchase.

Order Tracking

Where tracking information is available, customers will receive relevant delivery updates after their order has been dispatched.

Tracking details may take some time to become active after dispatch.

Delivery Address

Customers are responsible for providing accurate delivery information when placing an order.

If an incorrect address is provided, please contact us as soon as possible. We will assist where possible, but delays caused by incorrect delivery details may affect delivery times.

Missed Deliveries

If a delivery attempt is unsuccessful, the courier may provide further instructions regarding collection or another delivery attempt.

Customers should follow the instructions provided by the delivery service to receive their order.

Delivery Delays

While we aim to meet estimated delivery times, occasional delays may occur due to courier schedules, weather conditions, seasonal demand or other external circumstances.

We will provide assistance where possible if your order experiences an unexpected delay.

Contact Us

If you have any questions about delivery or your order, please contact our customer support team through the details available on our Contact page.