Terms & Conditions
Effective Immediately
About These Terms
These Terms & Conditions explain the conditions for using the Kendal Carry website and purchasing products from our online store.
By visiting our website or placing an order, you agree to follow these terms.
Using Our Website
Our website is provided to allow customers to browse products, place orders and access information about our collections.
Customers should use the website responsibly and provide accurate information when creating orders or contacting our support team.
Products And Information
We aim to provide accurate product descriptions, images and details for all items available on our website.
Product information may include size, capacity, materials and other relevant details to help customers make informed purchasing decisions.
Minor differences in colour or appearance may occur due to screen settings and photography conditions.
Orders And Acceptance
When you place an order, you agree that all information provided is accurate and complete.
Orders are reviewed and prepared after confirmation. An order confirmation will be provided once your purchase details have been received.
If any issues affect your order, we will contact you using the details provided during checkout.
Pricing And Payments
All prices shown on our website are displayed in GBP (£).
Product prices and delivery charges are shown before completing your order.
We reserve the right to update product prices when necessary, but confirmed orders will be handled according to the information provided at the time of purchase.
Delivery
Delivery times and available options are explained in our Delivery Policy.
We aim to process orders within the stated timeframe and provide delivery updates where available.
Customers are responsible for providing correct delivery information when placing an order.
Returns And Refunds
Returns and refunds are handled according to our Refund Policy.
Customers should review the return conditions and contact our support team before returning an item.
Approved refunds are processed within 3–7 working days after approval.
Product Care And Use
Customers should follow any product care information provided to maintain the condition and appearance of their items.
Products should be used according to their intended purpose.
Customer Responsibilities
Customers are responsible for checking product information, order details and delivery information before completing a purchase.
Customers should notify us promptly if there are any issues with their order.
Website Content
All website content, including product descriptions, images and written materials, is provided for shopping and information purposes.
We may update website content when improvements or changes are required.
Limitation Of Responsibility
We aim to provide accurate information and a reliable shopping experience.
We are not responsible for delays or interruptions caused by circumstances outside our reasonable control.
These terms do not affect any rights customers may have under applicable consumer protection laws.
Changes To These Terms
We may update these Terms & Conditions from time to time to reflect changes to our products, services or website.
The latest version will always be available on this page.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any matters relating to these terms will be handled according to applicable legal requirements.
Contact
If you have any questions regarding these Terms & Conditions, please contact our customer support team through the details provided on our Contact page.