Refund Policy

Our Refund Policy

At Kendal Carry, we want customers to have confidence when purchasing our backpacks, laptop bags and travel bags online.

If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions outlined below.

Return Period

Customers may request a return within 14 days of receiving their order.

Please contact our customer support team before sending any items back so we can provide the appropriate return guidance.

Return Conditions

To be accepted for return, items should meet the following conditions:

• The item must be unused and in its original condition.
• The product should include original packaging and any included accessories.
• The item must be returned in a condition suitable for resale.
• Customers should provide order details when requesting a return.

Items That Cannot Be Returned

Returns may not be accepted for items that:

• Have been used or damaged after delivery.
• Are missing original packaging or included parts.
• Show signs of wear that are not related to normal inspection.

Damaged Or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.

Please provide your order details and relevant information so we can review the issue and arrange the next steps.

Refund Processing Time

Once your returned item has been received and approved, refunds will be processed within 3–7 working days.

After the refund has been processed, the time for the funds to appear in your account may vary depending on your payment provider and financial institution.

Return Delivery Costs

Customers are responsible for return delivery costs unless the item received is incorrect or arrives damaged.

We recommend keeping proof of return delivery until the return process has been completed.

How To Request A Return

To request a return, please contact our customer support team with:

• Your order number.
• The item you would like to return.
• The reason for your return request.

Our team will review your request and provide further assistance.

Contact Us

For questions regarding returns or refunds, please contact Kendal Carry through the details provided on our Contact page.