Privacy Policy

Effective Immediately

About This Policy

Kendal Carry respects your privacy and is committed to keeping your personal information handled in a clear and responsible way.

Kendal Carry is operated by BAL HAULIER LTD, an online retailer providing backpacks, laptop bags, messenger bags and travel bags for everyday use.

This Privacy Policy explains how we collect, use and protect information when you visit our website, place an order or contact our customer support team.

Information We Collect

When you use our website, we may collect information needed to provide our services and support your order.

Contact details such as your name, email address, telephone number and delivery information.
Order details including purchased products and transaction information.
Information you provide when contacting our support team.
Website usage information that helps us improve our online experience.

How We Use Your Information

Information collected through our website may be used for the following purposes:

Processing and managing your orders.
Providing delivery updates and customer support.
Responding to questions or enquiries.
Improving our products, website experience and services.
Maintaining accurate business records.

Order Information

When you place an order, we use the information provided to complete your purchase and arrange delivery.

Order-related information is kept for up to 7 years where required for business record purposes.

After this period, information that is no longer required will be securely removed or anonymised.

Customer Communications

If you contact Kendal Carry, we may keep your message and contact details to help answer your enquiry.

Customer enquiries are normally retained for up to 24 months after the last communication unless further retention is needed for ongoing support.

Website Cookies

Our website uses cookies and similar technologies to provide essential website functions and improve browsing experience.

Cookies may remain on your device for different periods depending on their purpose. Some cookies may expire when you close your browser, while others may remain for up to 12 months.

You can manage cookie preferences through your browser settings.

Keeping Information Secure

We take reasonable steps to protect information provided through our website and ensure it is handled appropriately.

Access to customer information is limited to situations where it is needed to provide services, manage orders or respond to enquiries.

Sharing Information

We only share information when necessary to complete services such as order processing, delivery arrangements or website support.

Information is not used for unrelated purposes.

Your Rights

You may contact us to request information about the personal details we hold about you, ask for corrections or request removal where applicable.

Requests are normally reviewed within 30 days after receiving sufficient details to process your request.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes to our services or business practices.

Any updated version will replace the previous version on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact Kendal Carry:

BAL HAULIER LTD

8 Sudbury Close
Wolverhampton
England
WV11 3AR

Email: support@kendalcarry.co.uk

Phone: 01902 351236